bengal Responsible Gaming
Stay safe, stay informed
Gaming is for entertainment — not for stress or financial loss. bengal gives you all the tools to set limits, recognise warning signs and get support when you need it.
Why responsible gaming matters
Slots, live casino or cricket betting — all of it is healthy when enjoyed as entertainment. But when control over playing is lost and other areas of life are affected, it becomes a concern. bengal believes every player should have full control over their own experience.
That is why we have provided several self-control tools — from deposit limits to temporary breaks or full self-exclusion. These steps are designed for you, for your family and for your financial protection. Our Terms and Conditions clearly set out the detailed responsible gaming policy.
You do not have to face any gaming-related problem alone. bengal's 24/7 live chat and email support team is always ready to help. You can also speak with a family member or a professional counsellor — that is not a sign of weakness, it is a sign of awareness.
Our Privacy Policy states that any information related to self-exclusion or limit-setting is kept completely confidential and is not shared with third parties.
Tools to keep yourself in control
Deposit Limits
Set a limit on your daily, weekly or monthly deposits. A reduction takes effect immediately; an increase is subject to a waiting period.
Session Time Limits
Decide in advance how long you will play in one sitting. When the set time is up, the system automatically sends a break reminder.
Temporary Break
Temporarily close your account for anywhere from 24 hours to 30 days. During this time, logging in or making deposits will not be possible.
Self-Exclusion
Long-term self-exclusion allows you to permanently deactivate your account for 6 months to 5 years. This decision cannot easily be reversed.
Request Support
Contact our 24/7 live chat to activate any tool or close your account. Our support team can assist you in both Bengali and English.
Activity Review
Regularly check your deposit, withdrawal and gaming history. Being aware of your spending patterns makes it easier to make timely decisions.
Submit a self-exclusion request
Fill in the form below or contact us directly via live chat. Your request will be processed within 24 hours.
Recognise the warning signs
If you notice any of the following signs in yourself or someone you know, take it seriously.
Spending beyond your means
Using money set aside for essential expenses on gaming, or repeatedly trying to chase losses.
Losing track of time
Spending much longer playing than planned and feeling unable to stop.
Mood changes
Feeling restless, irritable or anxious when unable to play; seeing gaming as the only way to relieve stress.
Playing in secret
Hiding gaming activity from family or friends and lying when asked about it.
Chasing big wins
Not being satisfied with small wins and feeling driven to bet more each time.
Impact on relationships and work
Spending less time with family because of gaming, being unable to focus at work, or getting into financial difficulties.
Where to find support
bengal Live Chat
Contact our live chat at any time of day or night. The support team will help you activate tools and manage your account in both Bengali and English.
Email Support
If you prefer to communicate in writing, send us your concern by email. The support team will respond promptly and your privacy will be fully protected.
Family and loved ones
Talk to a trusted family member or friend. Support from someone close often opens the door to professional help.
Professional counsellor
Speaking with a mental health specialist or addiction counsellor is one of the most effective steps you can take. Taking that first step is what matters most.
Support groups
Joining a group of people facing the same issue means you do not have to feel alone, and gives you the chance to learn from others' experiences.
Seeking support takes courage. You will find answers to more questions about responsible gaming in bengal's FAQ section. We are always here to support you through any step.
Healthy gaming habits
A few simple habits can keep gaming enjoyable. Before you play each day, ask yourself — is this for fun, or for another reason? Decide in advance how long you will play and how much you will spend, then stick to those limits.
After a loss, avoid depositing more in the same session to try to recover it. Take complete breaks from time to time — spend the time on other hobbies or with family. Gaming should be a small part of your life, not all of it.
Remember, bonuses and promotions add to the gaming experience but should not be the basis for financial decisions. Every game outcome is random and no strategy can guarantee a win.
Healthy gaming checklist
- Set a budget before you play
- Take breaks and respect your time limits
- Stop after a loss — do not chase it
- Never bet with borrowed money
- Think of it as the cost of entertainment
- Do not play while drinking alcohol or using substances
- Keep up other hobbies and social relationships
- If you feel there is a problem, seek help right away