bengal's Privacy Policy

1. Introduction and Scope

bengal casino places the highest importance on users' personal privacy. This privacy policy governs our relationship with you through bengal's website, mobile application and other services. By using our services, creating an account or accessing our platform, you are considered to have accepted the terms of this policy.

This policy applies to all registered members, guest users and anyone who uses any of bengal's services. Our Terms and Conditions should be read alongside this privacy policy, as both documents together provide the complete framework of the relationship between users and bengal.

2. Types of Information Collected

bengal casino collects various types of information to provide you with its services. This information is broadly divided into two categories:

2.1 Personal Information Provided Directly by You

• Full name and date of birth
• Email address and mobile number
• Your chosen username and password (stored in encrypted form)
• Document details required for identity verification
• Financial transaction details — bKash, Nagad or Rocket mobile wallet numbers
• Messages or attachments you provide during support interactions

2.2 Technical Information Collected Automatically

• IP address and device identification details
• Browser type, language settings and operating system
• Time of site access, duration of visit and pages viewed
• Click patterns, game session data and betting history
• Login and logout times, and records of failed login attempts

3. How We Collect Information

bengal collects information through several methods:

3.1 Registration and Account Management

When you open an account at bengal, you provide the required personal information through a form. Information is also updated when you change account settings, update your password or edit your contact details.

3.2 Financial Transactions

During deposit and withdrawal processes, transaction records through bKash, Nagad and Rocket are saved automatically. This information is essential for preventing financial fraud and keeping accounts secure.

3.3 Customer Service Interactions

When you contact support via live chat or email, details of your issue and your contact information are collected, which are used to improve service quality.

3.4 Cookies and Similar Technologies

Technical information is collected automatically through cookies when you visit the website. Details on this are covered in Section 7.

4. Purpose of Using Information

bengal casino uses the information collected for specific and lawful purposes. No information is used for unnecessary purposes.

4.1 Providing and Operating Services

• Creating, verifying and managing accounts
• Processing deposits and withdrawals
• Activating bonuses and promotions and providing VIP benefits
• Managing game sessions and storing results

4.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Reviewing suspicious financial transactions
• Detecting multiple accounts or fraud attempts
• Ensuring the overall security of the platform

4.3 Communication and Support

• Sending important notifications related to your account
• Sending transaction confirmation messages
• Responding to customer service queries and resolving issues
• Informing you of relevant offers and promotions with your consent

4.4 Service Improvement

• Analysing user experience to improve the website
• Understanding usage patterns to add new games and features
• Identifying and resolving technical issues

As part of responsible gaming, bengal monitors user gaming behaviour. In line with our Responsible Gaming Guidelines, this information is used to apply protective measures such as setting limits or self-exclusion.

5. Data Storage and Security

bengal casino follows industry-standard security practices to protect your information.

5.1 Technical Security Measures

• All data transmission is secured through SSL (Secure Socket Layer) encryption
• Passwords and sensitive information are stored using high-grade hashing algorithms
• Regular security audits and updates are conducted on servers
• Firewall and intrusion detection systems are active

5.2 Retention Period

All information is retained while your account remains active. Even after an account is closed or becomes inactive, financial transaction records, identity verification documents and account history may be retained for a specified period to meet applicable legal obligations.

5.3 Access Control

Only authorised bengal staff who need the information for their work can access your personal data. Every access is recorded and reviewed regularly.

6. Sharing Information with Third Parties

bengal casino does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the specific circumstances below:

6.1 Payment Processors

The minimum information required to complete transactions through bKash, Nagad and Rocket is shared with the respective payment provider. These providers operate under their own privacy policies.

6.2 Game Software Providers

Session information required to operate software from game developers including Evolution, Pragmatic Play Live, PG Soft and JILI may be shared technically. Providers are not permitted to use this information beyond the game session.

6.3 Legal Obligations

If required as part of a court order, government directive or lawful legal process, bengal is obliged to provide information to the relevant authorities in compliance with the law. In each such instance, only the necessary information is provided.

6.4 Fraud Prevention Services

Third-party verification services used to prevent financial fraud and money laundering may process limited information. These services operate under strict confidentiality agreements.

7. Cookies and Tracking Technologies

bengal's website and app use cookies and similar technologies to function properly.

7.1 Essential Cookies

These cookies are essential for maintaining login sessions, validating security tokens and saving your preferences. Without them, the website will not function correctly.

7.2 Functional Cookies

These cookies help save your language preference, display settings and other personalisation so that the same preferences apply each time you log in.

7.3 Analytics Cookies

bengal uses analytics cookies to analyse which parts of the website are used most and where technical issues occur, in order to improve service quality. Data from these cookies is generally kept confidential.

7.4 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling essential cookies may disrupt login and core services.

8. Your Rights

As a bengal casino user, you have the following rights over your own information:

8.1 Right to Access Your Information

You have the right to know what information bengal holds about you. Much of this can be viewed directly by logging into your account panel. You can contact support for more detailed information.

8.2 Right to Correct Your Information

You have the right to request correction of any errors in your personal information. Your name, contact details and other information can be updated through account settings or support.

8.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or offers, you can withdraw this consent at any time. Marketing communications can be turned off through account settings or support.

8.4 Right to Close Your Account

You can request to close your bengal account at any time. However, due to legal obligations and active transactions, some information may be retained for a specified period even after the account is closed.

Our FAQ page has answers to many common questions about account management and data protection.

9. Protection of Minors

bengal casino strictly enforces a 21+ age policy. Account registration and use of services by anyone under 21 is completely prohibited.

Age is verified at the time of registration and additional identity verification documents may be requested if needed. If there is any doubt about a user's age, bengal immediately suspends the account and starts a verification process.

If data belonging to anyone under 21 is found in our database, that data will be deleted immediately and the account will be permanently closed.

10. Changes to This Policy

bengal reserves the right to amend or update this privacy policy as needed. For any significant changes:

• The update date will be published at the top of this page
• A notification will be sent to the registered email for major changes
• Continued use of the service after changes will be considered acceptance of the new policy

You are advised to visit this page regularly to check for updated versions of the policy. This privacy policy is an integral part of our overall service framework and is consistent with bengal's other policies.